Returns & exchange policy

• 7 daysto request a size exchange
• 48 hoursto report damage or a wrong item
• Freereplacement for damaged or wrong items
• 5–7 daysfor refunds, when applicable

If your sneakers do not fit, you can exchange them for a different size of the same model within 7 days of delivery, subject to stock.

To be eligible, the pair must be:

• Unworn outdoors, clean and in the same condition you received it
• In the original box, with all tags, laces and accessories
• Accompanied by your order number

If the size you need is out of stock, you can choose another pair of equal value, or we will refund you as described below.

If your parcel arrives damaged, has a manufacturing defect, or contains the wrong product or size, contact us within 48 hours of delivery. Please share:

• Your order number
• Clear photos of the shoes, the box and the shipping label
• An unboxing video, if you recorded one

Once we confirm the issue, we will send a replacement at no extra cost and arrange the pickup of the original pair.

• Pairs that have been worn outdoors, washed, damaged by use or altered
• Pairs without the original box, tags or accessories
• Requests made after the time limits above
• Products bought during clearance sales, where marked as final sale on the product page
• Change-of-mind returns for a correctly delivered, correctly sized pair

1. Message us on WhatsApp at +91 74248 96773 or email ttsstore.in@gmail.com with your order number and the size you need.
2. We confirm eligibility and stock, and share the pickup or return-shipping details.
3. Pack the pair securely in its original box.
4. Once we receive and check the pair (usually within 2 business days), we dispatch your new size.

Replacements for damaged, defective or wrong items are completely free. For size exchanges, we will tell you upfront if a reverse-pickup or re-shipping fee applies to your pincode before you send the pair back.

Refunds are issued when an exchange or replacement is not possible. After the returned pair passes our quality check:

• Prepaid orders are refunded to the original payment method.
• Cash-on-delivery orders are refunded by UPI or bank transfer to the details you share with us.

Refunds are processed within 5–7 business days. Your bank may take a few extra days to show the amount.

You can cancel your order free of charge any time before it is dispatched. Message us with your order number. Once an order has shipped it cannot be cancelled, but you can still request a size exchange after delivery.

For any return, exchange or refund question, reach us here:

• Email: ttsstore.in@gmail.com
• Phone / WhatsApp: +91 74248 96773
• Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST