Introduction
Tts Store respects your privacy. This policy explains what personal information we collect when you visit https://ttsstore.in/ or place an order, how we use it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Information we collect
Information you give us
- Name, phone number, email address and delivery address when you place an order
- Messages you send us on WhatsApp, by email or through our contact form
- Size preferences and order notes
- Payment screenshots you upload at checkout to confirm UPI payments
- Bank or UPI details only if you share them to receive a refund
Information collected automatically
- Device and browser type, IP address and pages visited
- Cookies needed for the cart, checkout and login to work
We do not see or store your card or UPI PIN details. UPI payments are made in your own UPI app; we only receive the payment confirmation and the screenshot you upload.
How we use your information
- To process, pack, ship and deliver your order
- To confirm cash-on-delivery orders and share delivery updates
- To handle exchanges, returns, refunds and support requests
- To prevent fraud and keep our website secure
- To improve our products and website
- To send offers or new-arrival updates, only if you choose to receive them
Cookies
We use essential cookies to keep your cart and login working. We may also use simple analytics cookies to understand how visitors use the website. You can block or delete cookies in your browser settings, but the cart and checkout may not work without essential cookies.
WhatsApp and phone
When you contact us on WhatsApp or by phone, we use your number and messages only to help with your enquiry or order. WhatsApp's own privacy policy also applies to messages sent through it.
How long we keep it
We keep order records for as long as needed to fulfil your order and to meet tax and legal requirements, usually up to 8 years. Support messages are kept only as long as they are useful to help you. You can ask us to delete information we no longer need.
Keeping your data safe
Our website uses a secure HTTPS connection. Access to customer information is limited to people who need it to serve you. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
Your rights
You can ask us to:
- Show you the personal information we hold about you
- Correct information that is wrong or incomplete
- Delete your information, where we are not required to keep it
- Stop sending you marketing messages at any time
To make a request, contact us using the details below. We respond within 30 days.
Children
Our website is not meant for children under 18 to use on their own. We do not knowingly collect personal information from children without a parent's or guardian's consent.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact and grievance officer
For any privacy question, request or complaint, contact our grievance officer:
- Email: ttsstore.in@gmail.com
- Phone / WhatsApp: +91 74248 96773
- Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST