Frequently asked questions

No. Tts Store sells first-copy, replica-style sneakers inspired by popular designs. They are not made, sold or endorsed by the brands whose designs they resemble. We describe every pair honestly so you know exactly what you are buying.

"10A" is the term we use for our top quality grade: closer stitching, better materials and finishing than budget copies. Every pair is checked before it is packed.

We photograph the actual pairs we stock wherever possible. Colours can look slightly different depending on your screen and lighting. If you want extra photos or a video of a pair, message us on WhatsApp.

All our sizes are UK sizes. Use our size guide to convert from EU or US sizes, or measure your foot and let the size calculator pick for you.

Pick the bigger size. Sneakers with a snug toe box feel tight on long days, and half a size extra room is more comfortable than half a size too little.

You can exchange for a different size within 7 days of delivery, as long as the pair is unworn and in its original box. See our Returns & Exchange policy for the steps.

Yes. Cash on delivery is available across India with a small advance: pay ₹200 by UPI at checkout and upload the payment screenshot to confirm your order. You pay the balance to the delivery partner in cash (or UPI, where they accept it) when the parcel reaches you.

Pay online by UPI (GPay, PhonePe, Paytm or any UPI app) and get ₹150 off on every pair, or choose cash on delivery with a ₹200 UPI advance. After paying by UPI, upload the payment screenshot to confirm your order.

The ₹200 advance confirms your order and helps us avoid fake or refused deliveries. It is adjusted in your total, so you only pay the balance on delivery. Prefer to pay fully online? Choose UPI and save ₹150 on every pair.

Yes, until it is dispatched. Message us on WhatsApp with your order number as soon as possible. Once an order has shipped it cannot be cancelled, but size exchanges are still possible after delivery.

Yes. Tap "Order on WhatsApp" on any product page and we will confirm your size, address and delivery details in the chat.

Yes. Shipping is free on every order, anywhere in India.

Delivery takes 3–5 working days to every pincode in India, metro city or small town. We share the tracking details as soon as your order ships.

Once your order ships we share the tracking details with you. You can also check the status on our Track Order page using your order number and billing email.

Yes. We deliver to pincodes across India through our courier partners, in 3–5 working days. If you are unsure about your area, send us your pincode on WhatsApp before ordering.

Contact us within 48 hours of delivery with your order number, photos and, ideally, an unboxing video. We will arrange a replacement at no cost to you.

If a replacement is not available, we refund prepaid orders to the original payment method, and cash-on-delivery orders by UPI or bank transfer, within 5–7 business days after the returned pair passes our check.